Authorize InteractionSync OAuth client

Genesys Cloud uses OAuth scopes for applications to enhance security and privacy by limiting the data accessible by an external application. InteractionSync must be authorized as an approved application for it to be used within your Genesys Cloud org.

For information, see https://help.mypurecloud.com/articles/about-oauth-scopes-for-applications/.

Note: If not properly authorized, users will not be able to log in to the Genesys Cloud embedded framework within InteractionSync. See Unable to sign in to Genesys Cloud.

  1. In Genesys Cloud, click Admin in the top menu.

  2. Under the Integrations section, click Authorized Applications.

  3. Click Authorize a Client.

  4. Enter the appropriate client ID from the table below based on your Genesys Cloud region and click Authorize client.

  5. Click Approve.

Region

URL

Client ID

US East

apps.mypurecloud.com

c641aa1d-9e06-4ffa-afca-44034b223ac2

US West

usw2.pure.cloud

8cda3730-67e1-4457-a8c0-c49122e9e813

Canada

cac1.pure.cloud

8cda3730-67e1-4457-a8c0-c49122e9e813

Ireland

mypurecloud.ie

8bf0eafa-b5c2-4fa2-8f05-db17418dd7d2

Australia

mypurecloud.com.au

cf581632-a0e6-4f09-8f72-8155f15d2040

Japan

mypurecloud.jp

8bc3f2fd-a2ac-4fcc-9f1b-04581acfdcfb

Germany

mypurecloud.de

0f9ef94f-fa04-4318-863d-966268416131

EU (London)

apps.euw2.pure.cloud

8cda3730-67e1-4457-a8c0-c49122e9e813

Asia Pacific (Seoul)

apne2.pure.cloud

8cda3730-67e1-4457-a8c0-c49122e9e813

Asia Pacific (Mumbai

apps.aps1.pure.cloud

8cda3730-67e1-4457-a8c0-c49122e9e813